Cancellation Policy
No reservation fee will be refunded for the cancellation of a tent order. The Reservation Fee is the full amount of the cost of the tent. The reservation fee and order cancellation fee for the other equipment are as follows….
No reservation fee will be refunded for the cancellation of a tent order. The Reservation Fee is the full amount of the cost of the tent. The reservation fee and order cancellation fee for the other equipment are as follows….
Additional cleaning fees will apply if excessive food particles remain on the products. This policy serves you as the turn-a-round time to soak and clean extremely soiled equipment is not efficient.
We will professionally wash all items once returned to A Classic Party Rental.
Linen: Shake linen free of debris and return dirty in A Classic linen bags. Be sure to leave bag open if linens are even slightly wet.
Tents: Appointments are required for all tent rental inquiries.
Will Call: 10 AM to 3 PM, Monday through Friday
Closed: Saturday & Sunday
The Reservation Fee is the full amount of the cost of the tent. The reservation fee and order cancellation fee for the other equipment are as follows.
For cancellations prior to 30 days from the scheduled date – no cancellation fee and full refund of reservation fee to the client. Except in the case of tents.
For cancellations 30 days or less from the scheduled date up to the second (2nd) day prior to the scheduled delivery/will call date – no cancellation fee, but the Reservation Fee of 25% will be retained by A Classic.
For cancellations, 1 day prior or later to the scheduled delivery/will call date- a cancellation fee of 50% of the total charges for the order will be due from the client and the Reservation fee 25% will be retained by A Classic. This is a 75% cancellation fee.
For same day cancellations (within 24 hours), or if an order has been prepped and/or loaded on a truck, 100% of the reservation total may be due. No reservation fee will be refunded for the cancellation of a tent order. The Reservation Fee is the full amount of the cost of the tent.
Estimated Timed Delivery Fees:
AM or PM Request: $250
Specific Time request during business hours: $500
After hours/Weekends: Minimum $750
*All special requests will be quoted on an individual basis
The fee allows A Classic to provide timed deliveries to all events that deem it absolutely necessary.
This cost covers general wear and tear on the equipment. This fee relieves you of the cost of minor damages and repairs to the equipment. For example, a few broken or chipped pieces of china or glassware or minor tears in linen. This fee does not cover material damage, vandalism misuse or abuse. All broken items must be returned to A Classic to be considered part of the Damage Waiver.
If the rental items are not ready for pickup on the contracted date.
If all food related products are not scraped and rinsed free of food.
If china and glassware are not returned to their racks.
If tables and chairs are not torn down and stacked in one location.
Lost items are not covered under the Damage Waiver and will be considered missing items. You can return any lost items to recover the cost.
If you notice you are missing items before your event, call A Classic immediately and we will do our best to remedy the situation. This will also prevent a “missing item” charge when we pick-up, as long as we were notified immediately upon receipt of your order.
317.251.7368
You will pay online via a secure link.
Upon renting, a 25% prepayment and a valid credit card number are required in order to confirm and reserve your equipment.
Payment in full, is due 7 days prior to pick up or the delivery date.
For Tent Rentals, prepayment is considered the rental cost of the tent or 25%, whichever is greater.
If you wish to have other equipment set up (tables, chairs, etc.), it must be arranged prior to delivery so that the appropriate staffing can be provided. Additional fees will apply.
Start by browsing our rental items online or in our showroom. Once you have an idea of your needs, you can submit a List online or call an Event Specialist. You can always make changes to your order as you continue planning.
Tents: Appointments are required for all tent rental inquiries.
If you wish to have other equipment set up (tables, chairs, etc.), it must be arranged prior to delivery so that the appropriate staffing can be provided. Additional fees will apply.
